Our Products / Services
It is our objective to maximize the service quality and support capacity while decreasing your costs. We have a unique service combination that includes work efficient products, onsite consulting, project consulting, and a comprehensive group of managed services that provide the solution.
Monitoring Service:
Our monitoring services solution allows you to take a proactive stance in preventing many network failures from ever happening. The software generates and oversees registered assets and their related functionality. Combine your regular preventative maintenance and our comprehensive real-time monitoring to ensure the reliability and stability of the IT assets that you manage.
The Software Monitors: servers, desktops, laptops, printers, and network infrastructure (routers, firewalls, etc.). The software is self-contained on your premises and is non-obtrusive. It can monitor from one (1) asset to any number of assets.
Tech Support:
When you require an IT pro to regularly manage your IT environment without being on staff full-time, IT Partners is the solution. We offer weekly, bi-weekly, and monthly onsite services that are a seamless solution to your company's needs. Our techs work with the consistency and conscientiousness needed to fulfill your company’s specific business objectives. Contact Us
Project Consulting:
We take control of those tough to get to IT projects that are difficult to schedule because of personnel issues, timing, and the complexity of the task. We manage hardware, software, and network/server installations and upgrades along with any technical troubleshooting analysis - always providing detailed pre-work, progress, and work completion reporting. Contact Us
Managed IT:
We monitor your desktop, servers, network, and other critical equipment/software functions to prevent unnecessary service disruptions. We take a very proactive stance in eliminating break-fix repairs, employee downtime, and unplanned expenditures. Our Support Services improve IT staff workload and are deployed in a 24/7 enviroment… Contact Us
Email Screening/Archiving:
A cost effective service that blocks spam, viruses, and worms before they enter your network. This service includes comprehensive fraud protection and the constant updating of the latest in web defensive strategies. For our customers with compliance requirements, we can incorporate message archiving and offsite storage. It is easy to deploy, rapid activation requires no hardware or software to purchase. Contact Us
Help Desk:
A 24/7 call center that reduces operating costs while providing outstanding quality product and technical analysis in troubleshooting problems. Two levels of service are employed:
- Level I: call answering, trouble shooting, and call logging
- Level II: additional troubleshooting, remote remediation, and escalation if not resolved
We are United States based and can arrange flexible hours of coverage. This service allows your IT staff to stay focused on business opportunities, not the constant barrage of user questions. Contact Us
Offsite Backup/Disaster Planning:
We incorporate service functions that provide for a secure, cost-effective, data storage, and rapid file retrieval. We provide a centralized and automated backup of PC’s, files, applications, and database servers that includes immediate recovery of remotely stored data - with high levels of data-encryption are maintained. The unique features include the automation of the process and the strategic placement of the offsite data storage. Contact Us